Our People

Pactum Factum

Negotiation and Dispute Resolution


Empathy is really important. Only when our clever brain and our human heart work together in harmony can we achieve our full potential.”
Jane Goodall

S. Lucia Kanter St. Amour,
Pactum Factum Principal

has been practicing law since 1998. Ten years of her practice included regular clinical teaching positions in Negotiation and Settlement, and Mediation at UC Hastings and UC Berkeley Law (aka Boalt Hall). She has also been a visiting lecturer at Stanford Law School; UC Berkeley Haas School of Business; UC Berkeley’s Goldman School of Public Policy; the Center for Transnational Law in Koln, Germany; The ESADE School of Law and Economics in Barcelona, Spain; and the University of Aarhus School of Law in Denmark teaching on the subjects of negotiation and conflict resolution.

Lucia was one of the small team of original designers of the Equal Employment Opportunity Commission’s pilot mediation program in 1996 for the San Francisco Regional Office, and later received her mediation certification from Harvard Law School’s Program on Negotiation. She has mediated cases for the EEOC; the Department of Fair Employment and Housing; San Francisco Superior Court; City and County of San Francisco; the Department of Industrial Relations; and various school districts. She has consulted and mediated general civil and business disputes; community disputes; and specializes in employment and special education disputes.

A member of the Neuroleadership Institute, Lucia has specific training in behavioral science, and how real people act in real conflict situations and decision-making. She also served for a number of years as a Judge and Mediator for the annual International Chamber of Commerce Mediation and Negotiation Competition in Paris, France.

Her law practice has included both private and public service as well as non-profit advocacy. She practiced employment law in Orrick’s San Francisco office. During that time, she also maintained a pro bono practice with the Community Alliance For Special Education in San Francisco, working closely with the organization to assist families in need of services for their special needs children, and collaborating with school districts on ideas for more effective enforcement and evolution of policy in the area of special education.

Lucia’s experience also includes several years in-house as an employment law attorney for the Judicial Council of California, Administrative Office of the Courts (AOC), the policymaking body for the entire California court system. Joining the AOC shortly after the final adoption by all 58 California counties of Trial Court Unification Act, she contributed to major policy and legal decisions on employment and labor issues that affect the entire judicial branch of California. She was also a broadcast Anchor, delivering ongoing discrimination, harassment, civil rights and ethical compliance training through live, televised, satellite programming to 20,000 court employees statewide.

In 2014, Lucia founded and became Executive Director of the  501(c)(3) non-profit organization, Spectrum Strategies, which offers sibling support programs and dog matching and training to families raising children with special needs.

But Lucia’s true badge of honor stems from her midwestern roots (marked by dependability, trustworthiness, work ethic and sincerity). Born and raised in Illinois, after graduating high school in 1988, she moved to California to enroll at U.C. Berkeley (Go Bears!). She earned her B.A. from Cal in 1992; her law degree from UC Hastings in 1998; and her mediation certification from Harvard Law School in 2008. During her so-called free time, she is the mother of five boys (3 canine and 2 human); plays piano; cooks really legitimate Italian food; tries to keep up the various languages she has studied through the years (Italian, French, Spanish, German and Russian to date); and obsessively works on shaving down her Golf index (she is so close – and yet so far from – a single digit handicap. It’s torture.)

Lorenza G. -

“Lucia makes you feel that you are her most important client, her only client. She genuinely engages with you, your team, your issues. This trait, in addition to her aptitude and intelligence makes her so effective and sets her apart from many other attorneys we have worked with.”


Cartieri di Trevi, Perugia, Italy

Mikkel G

“I have co-judged with Lucia at the ICC in Paris and invited her to guest lecture at the University of Aarhus School of Law, Denmark. Lucia is absolutely great – as a person, mediator, negotiator and teacher! She has the ability to immediately capture attention. Lucia has such a high level of professional knowledge, skills and likability that combined make her one of the few that you would deeply trust.”

Chief Negotiator and Attorney
DANSK Fashion and Textile, Copenhagen, Denmark.

Deborah L. -

“Lucia is the consummate professional.  She always maintains a balanced viewpoint and is able to see the way to a positive solution for all parties.  She clearly understands the processes of negotiation and mediation and consistently points the way to achieving a good outcome.  Lucia is able to keep her sense of humor which makes her very effective – she knows how to diffuse tension and bring people back to solution-oriented bargaining.”


Partner, Paragon Real Estate Group

Mediation Services

We are specially trained with the world’s most recognized and respected dispute resolution leaders and programs.


Training Programs

We have delivered a variety of programs, including ½ day, 1 full day,  2-day or 1-week workshops encompassing many topics.


Coaching & Witness Preparation

Extensive experience in witness preparation and negotiation coaching.


What We Do

Negotiation and Dispute Resolution

At Pactum Factum, our mission is to leverage science and law to inform the art of negotiation and dispute resolution resulting in a process that can breed elegant, durable, creative and practical outcomes.

pactum factum (Latin): A done deal

Workplace Investigations

Our investigations are impartial, thorough, prompt, and appropriately customized for the circumstances.


Peer Mediation in Schools

Our Conflict Resolution/Peer Mediation Project uses a program designed by the CRU Institute.



2950 Buskirk Avenue, Suite 300

Walnut Creek CA 94597

Call Us

1 (925) 322-0545